Supply chain management in the hotel and tourism sector: a systematic review of barriers and challenges in inventory control

Abstract

Effective supply chain management in the hotel and tourism sector faces multiple challenges, especially in relation to inventory control. Many companies do not have the necessary supplies to guarantee timely and quality service to tourists, which negatively affects the visitor experience and generates economic losses due to non-compliance, waste, or cost overruns. This situation highlights the need to strengthen logistics processes in the sector. The objective of this study is to analyze the main factors that limit efficient inventory management in hotel and tourism supply chains and to formulate guidelines and recommendations that contribute to their optimization. Methodologically, the research is conducted using a qualitative approach, with a descriptive scope and an academic literature review design. The analysis of the studies reviewed has identified internal barriers (such as poor planning, limited digitization, and limited staff training) and external barriers (unreliable suppliers, demand variability, and logistical constraints). It concludes that inventory management aligned with technological and collaborative planning strategies is key to improving operational efficiency, customer satisfaction, and the economic sustainability of the sector.